Terms and Conditions

Welcome to Punt Social Casino. These site terms explain the main rules, rights, and responsibilities that apply when you access or use Punt Social Casino’s website, create or use a player account, play games, join promotions, and use any related services we offer.

By visiting the site, registering an account, or using any part of the services, you agree to follow these conditions of use. If you do not agree, please do not create an account or use the platform.

What These Service Terms Cover (and Who We Are)

Punt Social Casino operates this platform and provides access to social casino-style gameplay using Gold Coins and, where offered, Sweeps Coins. These platform rules apply to your use of:

• The Punt Social Casino website and any mobile-accessible version of it
• Your player account and wallet
• Games and game features from our software partners
• Promotions, giveaways, referral offers, and other rewards
• Support tools and account management features

If a specific promotion, game, or feature has its own rules, those additional terms apply alongside these site terms.

Adults Only: Who Can Use Punt Social Casino

Punt Social Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction to register and play. In many places, that means you must be at least 21 years old, but in some jurisdictions, the legal age may be 18.

It is your responsibility to make sure that using our services is lawful where you are located. Access may be restricted or unavailable in certain states or regions, and we may limit or block access based on location, account details, or other eligibility factors.

Account Setup Rules You Should Know Before You Register

When you create an account, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own legal name.
• You will not create more than the number of accounts we permit per person, household, device, or payment method.
• You will follow our identity checks when requested, especially before redemptions.

If your details change (like your address, email, phone number, or payment method), it is on you to update your account so we can support you properly and keep the platform safe.

Identity Checks (KYC) and Verification Requests

To protect players and the integrity of the platform, Punt Social Casino may request verification at any time. This can include checks to confirm your identity, age, address, and payment method ownership.

Examples of what we may request include a government-issued photo identification, proof of address, a selfie or liveness check, and information that confirms you control the email, phone number, or financial account connected to your profile.

If verification is required, features like withdrawals or prize redemptions may be delayed or unavailable until the review is completed. We may also ask for updated documents if your information changes or if we detect unusual activity.

Your Account Is Yours: Security and Shared Access

You are responsible for keeping your login details private and secure. Any activity completed through your account is treated as authorized by you, unless we determine there has been a security issue that requires investigation.

Player accounts are personal and may not be shared, sold, transferred, or used on behalf of another person. This includes letting a friend or family member play on your account, even if you trust them.

If you suspect unauthorized access, contact us right away so we can help protect your account.

Payments, Redemptions, and Wallet Balances (What to Expect)

Available payment methods can include major debit and credit card options, such as Visa, MasterCard, Discover, and American Express. Payment availability can change depending on your location, device, verification status, and provider rules.

When you request a withdrawal or prize redemption, please keep in mind:

• Processing times, limits, and eligibility requirements may vary.
• Requests may be reviewed before approval, including checks for fraud prevention and account verification.
• We may pause or reverse a transaction where we reasonably believe there is an error, unauthorized use, or policy violation.

Gold Coins are an entertainment currency and have no cash value. Sweeps Coins, where offered and eligible, may be redeemable for prizes, subject to the applicable sweepstakes rules, verification, and any redemption requirements.

Bonus Terms That Matter (Before You Claim Anything)

Promotions can be a fun way to extend your play, but they come with bonus terms that you should read before you opt in. Offers may include welcome rewards, free spins, referral rewards, competitions, mail-in entries, social media giveaways, and loyalty perks.

Depending on the promotion, terms may include:

• Eligibility requirements (including location and account status)
• Wagering or playthrough requirements before redemption
• Time limits and expiration dates
• Game restrictions (for example, free spins tied to a specific slot)
• Maximum redemption, conversion, or withdrawal limits where applicable
• Limits per person, household, device, or payment method

Some Sweeps Coins balances may expire after a period of account inactivity. Logging in periodically helps keep your account active.

If there is any conflict between these site terms and a specific promotion’s rules, the promotion’s rules control for that offer.

For details on current offers, review the promotion-specific rules in your account and any related “Bonus Terms” page, if available.

Game Access Can Change: Availability, Maintenance, and Updates

We aim to provide enjoyable access to games and features, but we cannot promise that the platform will always be available, uninterrupted, or identical across all devices and locations.

From time to time, games, promotions, features, or entire sections of the platform may be:

• Added, updated, rebalanced, limited, or removed
• Temporarily unavailable due to maintenance or technical issues
• Restricted based on location, device compatibility, or account verification status

Game providers and platform software may also update content, which can change how a game looks, plays, or performs.

Fair Play Standards: What’s Not Allowed

Punt Social Casino is built for fair and responsible play. You agree not to misuse the platform or attempt to gain an unfair advantage.

Prohibited behavior includes, but is not limited to:

• Using the site for unlawful purposes
• Providing false or misleading registration or verification information
• Fraud, collusion, or coordinated play intended to manipulate outcomes or promotions
• Chargeback abuse or attempts to reverse legitimate transactions improperly
• Bonus abuse, including creating multiple accounts to claim offers more than allowed
• Using bots, scripts, automated play tools, or unauthorized software
• Tampering with the site, games, wallet balances, or promotional tracking systems
• Allowing someone else to use your account or using someone else’s account

If we believe play is not genuine, not fair, or not consistent with the intended use of an offer, we may limit eligibility for that offer and review account activity.

When We May Limit Service, Pause Activity, or Close an Account

To keep the platform secure and fair, Punt Social Casino may take reasonable action when we believe rules have been broken or when we need to complete a review.

Actions may include refusing service, limiting access to certain features, pausing withdrawals or redemptions for review, removing bonus eligibility, reversing promotional credits tied to misuse, or suspending or closing an account.

Common reasons include incomplete verification, suspected fraud, multiple accounts, misuse of promotions, chargeback behavior, or activity that suggests the account is being used by someone other than the registered player.

We aim to handle these situations in a balanced way and may request additional information to resolve a review.

Errors and Technical Issues: How We Handle Obvious Mistakes

Sometimes things go wrong - games can freeze, sessions can disconnect, balances can display incorrectly, or a bonus can be credited in error. If there is a system malfunction, display issue, or other technical problem, Punt Social Casino may correct the error and adjust the account where it is reasonable to do so.

This can include fixing incorrect balances, correcting promotional tracking, or voiding gameplay results that were clearly caused by a malfunction. If you believe an error affected your play, contact support with as much detail as possible (date, time, game, and what happened) so we can investigate.

Responsible Gaming: Keeping Play Safe and Enjoyable

Gambling should be treated as entertainment, not as a way to make money. We encourage you to set limits that fit your budget, take breaks, and only play when it feels fun and in control.

Responsible gaming tools may be available, such as deposit limits, time-outs, or self-exclusion options. If you ever feel that gambling is no longer enjoyable, it is okay to pause and seek support.

You can also visit our “Responsible Gaming” page, if available, for more guidance and resources.

Our Content and Brand Materials Belong to Us (and Our Partners)

The Punt Social Casino website, including its design, graphics, text, logos, and platform software elements, is owned by Punt Social Casino or used under license from our partners.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except for normal personal use involved in accessing and using the services.

Third-Party Providers Power Parts of the Platform

Some games, payment tools, identity verification services, and technical functions are provided by third parties. That means certain features may depend on external systems, availability windows, and provider requirements.

While we work with reputable partners, we cannot guarantee that third-party services will always be available or error-free. Where third-party terms apply (such as payment providers), you may also be required to follow those rules.

Liability Limits in Plain Language

We take reasonable steps to provide a secure and functional platform, but we are not responsible for losses or damages caused by factors outside our control or by misuse of the services.

This can include issues such as:

• Internet outages, device problems, or unsupported browsers
• Interruptions due to maintenance, platform updates, or technical failures
• Errors caused by third-party providers
• Mistakes made by the player, including sending funds using the wrong details
• Events that cannot reasonably be controlled (such as severe service disruptions)

Nothing in these terms limits rights that cannot be limited under applicable law.

No Guarantees About Always-On Access

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, constant availability of specific games or promotions, or error-free operation at all times.

If we need to pause the platform for maintenance, security, or operational reasons, we may do so without prior notice when it is reasonable.

Updates to These Site Terms

We may update these terms and conditions from time to time to reflect changes to the platform, operational needs, legal requirements, or security standards.

The latest version posted on this page will apply from the date it is published, unless otherwise stated. Continuing to use the platform after updates means you accept the revised terms, so it is a good idea to check this page periodically.

Other Policies You May Want to Review

These platform rules work alongside other policies and disclosures that may apply to your account and use of the site, including:

• Privacy Policy
• Cookie Policy
• Bonus terms for specific offers
• Anti-money laundering and Know Your Customer policy, where applicable
• Sweepstakes rules and redemption information, where applicable
• Responsible gaming information and tools

If a specific policy applies to a feature you use, you agree to follow it as part of using the services.

Contact Punt Social Casino Support

If you have questions about these conditions of use or your account, please contact Punt Social Casino support using our official channels. You can reach us by email at “help@punt.com,” and chat support may be available on the site depending on hours and demand.

Using Punt Social Casino means playing within clear, fair rules that protect both you and the platform. If you keep your account information accurate, play responsibly, and follow promotion rules, you will have the best experience - and your continued use of the site confirms your acceptance of these service terms.