FAQ

Creating your Punt Social Casino account is quick and straightforward. Simply visit the website and click the "Sign Up" button to begin the registration process. You'll need to provide basic information including your full name, email address, date of birth, and residential address. Make sure all information is accurate, as this will be verified during the account verification process.After completing the initial registration, you'll receive a welcome bonus of 10,000 Gold Coins automatically. To unlock your 2 Sweeps Coins, you'll need to complete the identity verification process by uploading a government-issued ID and taking a clear selfie. This verification step is required by law and helps ensure a safe gaming environment for all players.Once your account is verified, you can immediately start playing with your Gold Coins and contact customer support via live chat to claim your Sweeps Coins. The entire process typically takes just a few minutes, and you'll be ready to explore hundreds of exciting games from top providers like NetEnt, Big Time Gaming, and Hacksaw Gaming.

New players at Punt Social Casino receive an impressive welcome package designed to provide maximum entertainment value from day one. The no-deposit welcome bonus includes 10,000 Gold Coins plus 2 Sweeps Coins, giving you plenty of virtual currency to explore the game library without making any purchase.For players ready to make their first purchase, Punt offers enhanced bundles that provide exceptional value. A $20 purchase, for example, yields 200,000 Gold Coins plus 20 Sweeps Coins, significantly more than standard packages. These first-purchase bonuses can include up to 150 Sweeps Coins and 1,500,000 Gold Coins depending on the bundle selected.The welcome bonuses come with player-friendly terms: Sweeps Coins from the sign-up bonus have just a 1x playthrough requirement, while purchase-related Sweeps Coins require 3x playthrough. Both Gold Coins and Sweeps Coins can be used across the entire game library, including slots, table games, and live dealer options, with only a few specialty games excluded.

Punt Social Casino's welcome offer doesn't require any bonus codes – the 10,000 Gold Coins and 2 Sweeps Coins are automatically credited to verified accounts. This streamlined approach eliminates the hassle of searching for and entering promotional codes while ensuring every eligible player receives their full welcome package.Beyond the standard welcome bonus, Punt occasionally offers special promotions that may include bonus codes. These are typically announced through email newsletters, social media channels, or the promotions page on the website. Players can also take advantage of the mail-in option for free Sweeps Coins, which requires sending a handwritten request with a generated code to receive 5 Sweeps Coins per eligible period.The referral program also provides bonus opportunities without traditional codes. Instead, players receive unique referral links that automatically track successful referrals. When someone signs up through your link and makes a qualifying $20 purchase, both you and your friend receive 200,000 Gold Coins plus 20.05 Sweeps Coins.

Punt Social Casino operates on a social gaming model where players purchase Gold Coin packages rather than making traditional deposits. Payment options include major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, ACH bank transfers, and various cryptocurrencies. The minimum purchase is $9, making it accessible for players with different budgets.Gold Coins are used for entertainment purposes only and cannot be redeemed for cash. However, Sweeps Coins can be redeemed for real cash prizes once you accumulate at least 100 Sweeps Coins and meet any applicable playthrough requirements. Redemptions are processed via bank transfer within 3-10 business days with no fees charged to players.The redemption process is straightforward: navigate to your wallet, select the redemption option, and follow the prompts to provide your banking information. All redemptions are subject to identity verification, and players must be in good standing with no bonus abuse or terms violations. There's no maximum limit on redemptions, though some sources indicate a weekly processing cap of $2,500.

Wagering requirements at Punt Social Casino vary depending on how you acquired your Sweeps Coins. The most favorable terms apply to Sweeps Coins from the welcome bonus, which require only 1x playthrough before redemption. This means you need to wager your bonus amount just once before cashing out any winnings.Sweeps Coins obtained through purchases carry a 3x playthrough requirement, while promotional Sweeps Coins from daily bonuses, referrals, and special offers require 10x playthrough. These requirements ensure fair play while still providing reasonable redemption opportunities for active players.Most slots contribute 100% toward wagering requirements, making them the most efficient games for clearing playthrough. However, certain table games, live dealer games, and specialty titles like Crash and War either contribute at reduced rates or are excluded entirely. Always check the game rules before playing if you're working toward meeting wagering requirements.

Punt Social Casino is fully optimized for mobile play across all devices and operating systems. The browser-based platform works seamlessly on smartphones and tablets without requiring any app downloads. Simply visit the website through your mobile browser to access the complete game library and account features.The mobile experience includes all the same functionality as the desktop version, including account management, purchases, game play, and customer support access. The responsive design automatically adjusts to your screen size, ensuring smooth gameplay whether you're using an iPhone, Android device, or tablet.Mobile players can take advantage of all bonuses and promotions, including the daily login bonus that can be claimed every 24 hours. The touch-optimized interface makes spinning slots and playing table games intuitive and enjoyable, while live dealer games stream in high quality even on smaller screens.

Punt Social Casino features an extensive library of games from over 20 leading software providers, ensuring variety and quality across all gaming categories. Top providers include industry giants like NetEnt, Big Time Gaming, and Red Tiger Gaming, alongside innovative studios such as Hacksaw Gaming, NoLimit City, and AvatarUX Studios.The slot selection spans thousands of titles, from classic fruit machines to modern video slots with advanced features like cascading reels, expanding wilds, and progressive jackpots. Popular titles include high-volatility games from NoLimit City, feature-rich slots from Relax Gaming, and visually stunning games from providers like Evoplay and Gaming Corps.Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker, while the live dealer section provides an authentic casino atmosphere with real dealers streaming in real-time. Specialty games and unique titles from providers like 4ThePlayer and Peter & Sons add even more variety to the gaming experience.

Punt Social Casino operates as a social gaming platform, which means it falls under different regulatory frameworks than traditional online casinos. The platform is designed to comply with applicable state and federal laws regarding social gaming, ensuring a legal and secure environment for players in eligible states.The social casino model allows players to enjoy casino-style games without traditional gambling regulations, as Gold Coins have no cash value and Sweeps Coins are awarded as promotional prizes rather than gambling winnings. This structure enables operation in most states while maintaining high standards for player protection and fair gaming.Punt Social Casino is not available in states where social gaming is restricted, including Arizona, Connecticut, Delaware, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Pennsylvania, Tennessee, Utah, Washington, and West Virginia. This selective availability demonstrates the platform's commitment to operating within legal boundaries.

The verification process at Punt Social Casino is designed to be quick and user-friendly while meeting all legal requirements for identity confirmation. New players must verify their identity before accessing Sweeps Coins or redemption features, typically within 24-48 hours of account creation.Verification requires two simple steps: uploading a clear photo of a government-issued ID (driver's license, passport, or state ID) and taking a selfie that clearly shows your face. The documents must be current, legible, and match the information provided during registration. Most verifications are processed automatically within minutes.Once verified, your account gains full access to all features, including Sweeps Coins bonuses, daily rewards, and redemption options. The verification status is permanent unless there are significant account changes, so you won't need to repeat the process for future logins or transactions.

Punt Social Casino provides multiple support channels to help resolve technical issues quickly and efficiently. The live chat feature is available 24/7 and connects you directly with knowledgeable support agents who can address most problems in real-time. This is typically the fastest way to get help with gameplay issues, bonus questions, or account concerns.For less urgent matters or detailed inquiries, email support is available at help@punt.com. The support team typically responds to emails within a few hours and can provide comprehensive assistance with complex issues or account-specific questions.Common technical issues often have simple solutions: clearing your browser cache can resolve loading problems, ensuring a stable internet connection helps with game connectivity, and updating your browser can fix compatibility issues. The support team can walk you through these troubleshooting steps and provide additional technical guidance as needed.

Punt Social Casino is committed to promoting responsible gaming and provides several tools to help players maintain healthy gaming habits. The platform encourages players to set personal limits on time and spending, treating social gaming as entertainment rather than a way to make money.Players can contact customer support to request account restrictions, including deposit limits, session time limits, or temporary account suspensions. These tools are available immediately and can be customized based on individual needs and preferences. The support team treats all responsible gaming requests with priority and confidentiality.The platform also provides resources and information about responsible gaming practices, including links to organizations that offer support for problem gambling. Remember that social casino games should always be fun and entertaining – if gaming stops being enjoyable, it's important to take a break and seek support if needed.

Punt Social Casino employs industry-standard security measures to protect all player information and transactions. The platform uses advanced encryption technology to secure data transmission, ensuring that personal details, payment information, and account data remain confidential and protected from unauthorized access.All financial transactions are processed through secure payment gateways that comply with industry standards for data protection. Credit card information is never stored on Punt's servers, and all sensitive data is encrypted both in transit and at rest. The platform regularly updates security protocols to address emerging threats and maintain the highest protection standards.Account security is enhanced through the verification process, which helps prevent unauthorized access and ensures that only legitimate account holders can access Sweeps Coins and redemption features. Players are encouraged to use strong, unique passwords and contact support immediately if they suspect any unauthorized account activity.